3jlq Casino – Privacy Policy

1. Introduction

1.1 3jlq Casino is committed to protecting the privacy and personal data of all users of the 3jlq platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

1.2 This policy applies to all personal data collected through the 3jlq website at 3jlq.app, our mobile platform, customer support channels, and any other services we provide. It applies to registered players, prospective players, and general visitors to our platform.

1.3 By accessing or using the 3jlq platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.

1.4 This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the 3jlq platform.

2. Data We Collect

2.1 Registration Data. When you create a 3jlq account, we collect: full name, date of birth, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.

2.2 Identity Verification (KYC) Data. To comply with Philippine anti-money laundering (AML) regulations and PAGCOR requirements, we may collect: government-issued ID (e.g., PhilSys ID, passport, driver's license), selfie or live photo, and proof of address documents.

2.3 Financial Data. We collect information necessary to process deposits and withdrawals, including: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, etc.), and transaction history. We do not store full card numbers or CVV codes.

2.4 Usage Data. We automatically collect data about how you interact with the 3jlq platform, including: IP address, device type and operating system, browser type, pages visited, games played, session duration, and betting history.

2.5 Communications Data. If you contact our support team, we retain records of those communications including chat logs, emails, and call recordings (where applicable).

3. How We Use Your Data

3.1 3jlq Casino uses your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile;
• Service delivery — to process deposits and withdrawals, provide access to games, and deliver customer support;
• Legal and regulatory compliance — to fulfill our obligations under Philippine law, PAGCOR regulations, and AML/KYC requirements;
• Responsible gaming — to monitor gambling patterns, enforce self-exclusion requests, and identify players who may need support;
• Security and fraud prevention — to detect and prevent unauthorized access, fraudulent transactions, and abuse of the platform;
• Platform improvement — to analyze usage patterns and improve the 3jlq user experience;
• Marketing communications — to send you promotional offers and updates, where you have consented to receive them.

3.2 We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4. Legal Basis for Processing

4.1 Under the Philippine Data Privacy Act of 2012, 3jlq Casino processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration;
• Legal obligation — processing required to comply with Philippine law, PAGCOR regulations, and AML/CTF obligations;
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring;
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent.

5. Data Sharing & Disclosure

5.1 We do not sell your personal data. 3jlq Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) to process financial transactions;
• KYC/AML service providers — identity verification and anti-money laundering compliance partners;
• IT and hosting providers — cloud infrastructure and security service providers who process data on our behalf under strict data processing agreements;
• Regulatory authorities — PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where required by law;
• Legal and professional advisors — lawyers, auditors, and compliance consultants bound by professional confidentiality obligations.

5.3 Any third party that processes personal data on behalf of 3jlq Casino is required to do so only in accordance with our instructions and in compliance with the Philippine Data Privacy Act of 2012.

6. Cookies & Tracking Technologies

6.1 The 3jlq platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The types of cookies we use include:

• Essential cookies — required for the platform to function, including session management and login authentication. These cannot be disabled.
• Analytics cookies — used to understand how players interact with the 3jlq platform, helping us improve performance and usability.
• Preference cookies — used to remember your settings and preferences, such as language and display options.

6.2 We do not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.

7. Data Retention

7.1 3jlq Casino retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations.

7.2 In accordance with Philippine AML regulations, financial transaction records and KYC documentation are retained for a minimum of five (5) years from the date of the transaction or account closure, whichever is later.

7.3 Where personal data is no longer required for any lawful purpose, we will securely delete or anonymize it in accordance with our data retention schedule.

8. Data Security

8.1 3jlq Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing;
• Multi-factor authentication for administrative access;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

8.2 In the event of a personal data breach that is likely to result in harm to affected individuals, 3jlq Casino will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act of 2012.

9. Your Rights as a Data Subject

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 3jlq Casino:

• Right to be informed — the right to know what personal data we collect and how it is used;
• Right of access — the right to request a copy of the personal data we hold about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability — the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

9.2 To exercise any of the above rights, please contact our Data Protection Officer via the contact details in Section 12. We will respond to all verified requests within thirty (30) days in accordance with Philippine law.

10. Children's Privacy

10.1 The 3jlq Casino platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21.

10.2 If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, return any deposited funds to the payment source, and delete the personal data in question. If you believe a minor has registered on the 3jlq platform, please contact us immediately.

11. Updates to This Policy

11.1 3jlq Casino reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

11.2 The date of the most recent revision is displayed at the top of this page. Your continued use of the 3jlq platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

Email: [email protected]

Support: [email protected]

12.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. Details on how to file a complaint are available on the NPC's official website.